Privacy Policy
Effective October 2, 2026
1. Introduction
This Privacy Policy explains how Zen Presence LLC, through Ken Colander (“we,” “us,” or “our”), collects, uses, and protects information when you use this website or communicate with us regarding flooring consultations, Empire Today products and installation, and the Easy Turn and Easy Resto programs.
2. Information we may collect
We may collect information that you voluntarily provide, including your name, email address, telephone number, appointment details, property or project information, company details, and the contents of messages or inquiries. We may also receive basic technical information such as browser type, device type, referring pages, and website activity when provided by our hosting or service providers.
3. How we use information
We may use your information to respond to inquiries, schedule and manage appointments, provide requested flooring information, estimates, or services, communicate about your transaction or service request, maintain business records, improve this website, protect against misuse, and comply with applicable legal obligations.
4. Mobile information and SMS consent
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that support delivery of the requested messaging service and are prohibited from using the information for their own marketing purposes.
If you expressly consent to receive text messages, we may use your mobile number to send communications related to your inquiry, requested services, appointments, or follow-up. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out or HELP for assistance. Consent is not a condition of purchasing any product or service. Providing your number or scheduling an appointment alone does not constitute consent to marketing text messages.
5. When information may be disclosed
We do not sell personal information or share it with third parties for their independent marketing. We may share the information needed with Empire Today, installers, scheduling or communication providers, and other parties necessary to handle your inquiry, estimate, project, or customer service request. We may also disclose information to professional advisers, when required by law or legal process, or to protect rights, safety, and property. The restrictions on mobile information and SMS consent above continue to apply.
6. Third-party services
This website uses or links to third-party services, including Cal.com for appointment scheduling and Empire Today for flooring information and its room visualizer. Information you submit directly through those services is also governed by their respective privacy policies and terms. We encourage you to review their policies, including Empire Today’s Privacy Policy. This statement covers Zen Presence LLC’s practices and does not replace Empire Today’s separate policy.
7. Cookies and similar technologies
Our hosting and linked third-party services may use cookies or similar technologies to operate, remember preferences, measure performance, and prevent misuse. Services you visit through a link apply their own cookie practices. You may adjust cookie settings through your browser, although some features may not function properly.
8. Data security and retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure. We retain information only as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business records, and to meet legal obligations.
9. Your choices
You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate recordkeeping requirements. You may opt out of marketing email using the unsubscribe method in the message and may opt out of text messages by replying STOP.
10. Children’s privacy
This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes become effective when posted on this page, and the effective date above will be revised accordingly.
12. Contact us
Contact Ken Colander at Zen Presence LLC by email at kenc@zenphx.com or telephone at (602) 713-7018.